All domestic orders ship free via USPS GROUND (2-5 Day).
Packages are insured for the value of the product. Custom commissions require a signature on delivery.

Every country has its own guidelines about which metals and gemstones can be imported and how much tax will be applied to that shipment.
If you live outside the US, send me a quick message so I can verify what type of shipping hurdles we may encounter and provide a shipping quote.

I take every effort to ensure your piece is well packaged and able to arrive to you safely, but sometimes things go wrong when we are at the mercy of the shipping services.

In the event that your package arrives damaged or not at all, I will work with you to replace the piece.
Please know, we will be subject to the postal service insurance claim process and it is not quick. It takes a minimum of 15 business days after shipment before I can initiate a claim and begin the process of reproducing the order.

Please know, it is not uncommon for a package to be marked delivered when it is still in transit or to stop tracking all together before showing up at random.

In my experience, 99% of the time a “lost package” simply requires a little patience and a couple more days to make it’s appearance.

Personalized items are non refundable.
In the event that there is something wrong with your order, please reach out to ✉️ Caroline@ScriptedJewelry.com.

Custom commissions are final sale.

Days will be spent digitally building your design and seeking your guidance before ever moving to the bench where the metal is handcrafted to your exact specifications. The result is one of kind and completely personal to you.

That said, there are two points of exit in a commission transaction.

During the first design phase (survey and consultation), if it comes to light that I may not be the best artist for your project, I will happily refund your deposit and we can part ways.

Once a project has entered digital design and mockups, your deposit becomes non-refundable. You do still have the choice to walk away (less the deposit) without proceeding to production.

After you've approved the design and it has entered production, the full purchase price is non-refundable.