Possible engraving include:
▪ Your Own Handwriting
▪ Fingerprints
▪ Doodles
▪ Silhouettes
▪ Font Elements (quotes, dates, coordinates)

I DO NOT engrave photographs. Photograph personalization is only available via custom commission and only by transferring the photograph into enamel.

I only personalize items produced at Scripted Jewelry. Unforeseen obstacles can arise from engraving a new product or material.

I do not want to damage something that cannot be replaced.

Writing from many images or different parts of the same note can be combined to build your phrase. 

Providing full words is ideal. That said, it is possible to assemble words using individual letters. I will need all of the letters required to spell the word you want engraved.

I am transitioning away from offering gold plated jewelry.
I want to make jewelry that you can easily upkeep at home while hitting a price point attainable to as many people as possible.
As I source brass and bronze substitutes, I will be adding additional options to the classics collection.

A mockup is a 2D digital draft. They are supplied on all personalized orders.

Mockups give you a chance to review your order and make any alterations to the engraving before the product is made.

Your mockup will arrive to your inbox 24-72 hours after the order was placed. Please check your spam folder if you are past this window and it has not arrived.

The sending email address will be ✉️ Caroline@ScriptedJewelry.com.

The time it takes me to design, make and ship your order is 10 business days.

Rush production is not available at this time.

Personalized items are non refundable.
In the event that there is something wrong with your order, please reach out to ✉️ Caroline@ScriptedJewelry.com.

The base price of my one of a kind memorials is $575.

Certain design choices will raise the price. These will be clearly defined in the Design Guide so you have an understanding of how your choices affect price.

Installments are available on request. All commissions must be paid in full prior to shipment.

PREVIEW DESIGN GUIDE

Stone setting can be full of hazards. The last thing I want is for your priceless heirloom opal to chip or crack during production.

It’s always best to let me source the stone so they can be replaced if something goes wrong.

Currently the estimate time on the waitlist is: 2-4 weeks

Once your deposit is accepted and design work begins, the turnaround time in studio is roughly 4-8 weeks.

Custom commissions are final sale.

Days will be spent digitally building your design and seeking your guidance before ever moving to the bench where the metal is handcrafted to your exact specifications. The result is one of kind and completely personal to you.

That said, there are two points of exit in a commission transaction.

During the first design phase (survey and consultation), if it comes to light that I may not be the best artist for your project, I will happily refund your deposit and we can part ways.

Once a project has entered digital design and mockups, your deposit becomes non-refundable. You do still have the choice to walk away (less the deposit) without proceeding to production.

After you've approved the design and it has entered production, the full purchase price is non-refundable.

All orders come with a lifetime refinishing guarantee.

If anything goes wrong with your piece within 90 days of delivery, I am happy to repair or replace it at no charge to you.

There are many things that can happen to your jewelry that I am unable to control (pulling from pets/children, exposure to harsh chemicals, etc).

After the 90 day period, there will be a fee to replace broken/loosened components.

Warranty does not cover incidents of loss or theft.

My work is done mainly in sterling silver, brass and antique bronze. These metals have been used for centuries in jewelry making and are all safe for sensitive skin.

They mimic the colors of 14KT white, yellow and rose gold, at a more attainable price point.

They are all alloys of copper and tend to tarnish with time, but they are easy to maintain at home with light polishing, unlike plated jewelry which needs to be professionally refinished.

To best care for your jewelry, do not wear it while swimming or bathing. Avoid direct contact with perfumes and harsh chemicals.

Use a gentle soap and water to clean. Commercial cleaners will remove the intentional oxidation and can damage delicate stones.

When not in use, wipe your jewelry down with a soft, dry cloth to remove body oils. Store in an air tight bag out of direct sunlight.

Even with the best care, your jewelry will likely need a refinish after significant wear. I’d be happy to help.

Items sent for refinish will...

▪ Have light scratches removed

▪ Restore original finish

▪ Components will be checked and tightened

While there is no fee for labor on this service, I do ask that you remit the cost of shipping to and from the studio.

Due to the custom nature of my jewelry. Many pieces can be a challenge to resize after they are produced. Please follow the sizing guides included in product listings carefully to ensure a good fit.

If you are having problems with the size of your order, please reach out to ✉️ Caroline@ScriptedJewelry.com.

Start your service order by emailing ✉️ Caroline@ScriptedJewelry.com.

In your email please note the service needed (Ie. refinishing, damage repair, resizing).

Including photos of your damaged item can help expedite the process.

All domestic orders ship free via USPS GROUND (2-5 Day).
Packages are insured for the value of the product. Custom commissions require a signature on delivery.

Every country has its own guidelines about which metals and gemstones can be imported and how much tax will be applied to that shipment.
If you live outside the US, send me a quick message so I can verify what type of shipping hurdles we may encounter and provide a shipping quote.

I take every effort to ensure your piece is well packaged and able to arrive to you safely, but sometimes things go wrong when we are at the mercy of the shipping services.

In the event that your package arrives damaged or not at all, I will work with you to replace the piece.
Please know, we will be subject to the postal service insurance claim process and it is not quick. It takes a minimum of 15 business days after shipment before I can initiate a claim and begin the process of reproducing the order.

Please know, it is not uncommon for a package to be marked delivered when it is still in transit or to stop tracking all together before showing up at random.

In my experience, 99% of the time a “lost package” simply requires a little patience and a couple more days to make it’s appearance.